Citizen Charter
Citizen Charter
A Citizen Charter is an official document issued by a government department, local self-government institution, public sector organization, or service provider that clearly outlines the services offered to citizens, the procedures for obtaining those services, the prescribed time limits for service delivery, and the grievance redressal mechanisms available.
Main Objectives of a Citizen Charter
- To ensure transparency in public service delivery.
- To provide citizens with clear information about the services available to them.
- To make service delivery timely and efficient.
- To enhance the accountability of officials and service providers.
- To provide citizens with an opportunity to raise complaints and seek redressal.
Key Components of a Citizen Charter
1. Information About the Institution
- Mission of the institution
- Objectives
- Major functions and activities
2. Services Provided
For example, in a Grama Panchayat:
- Birth and death registration
- Building permit approval
- Trade license issuance and renewal
- Processing of welfare scheme applications